Terms and Conditions

Creating Account

By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made. You must enter the data correctly, including address, phone number (must be able to receive SMS), email, and others. We will keep your information safely.

 
Product Information and Color

We tried our best to give the most complete information. We also tried to show the color of the product on the screen as accurately as possible. However, different type of display / screen may display colors slightly different as well.

 
Order Confirmation
  • After successfull checkout process, we will verify your data and the product status.
  • We will send you SMS about your order status, and then you can transfer the money.
  • If within 30 minutes from the checkout you do not get an SMS from us, please contact us on 0853 2038 8838 or 022 9211 2511.
  • You have 24 HOURS (1 DAY) to pay and confirm your payment. Beyond that, we will not preserve your items.
  • After transferring the money, you must notify us via SMS by mentioning your name, your bank account, amount of money, and the order number or product code.
 
Payment

At the moment, payment can only be done through money transfer via Bank Central Asia and Bank Mandiri.


Shipping
  • We are using JNE Regular courier service for domestic shipping.
  • Latest delivery time is on 15:00 WIB (Monday - Friday), and 13:00 WIB (Saturday - Sunday, or National Holiday). Payment/money transfer confirmation after those hours will be processed on the next day.
  • Shipping will be processed only after we received and verified the customer's money transfer.
  • We will provide the JNE receipt number after the process is complete.

Return (online shopping only)

Do you feel a little unsatisfied with your order?
You can return the product to SHAJNA to be exchanged with another product, or ask for refund.
  • Return request should be submitted within 3 days after the receiving date. And we expect to receive the returned product 3 days after that (standard domestic shipping delivery time).
  • Hangtag (price label) is still intact.
  • The product is still in its original condition, undamaged, odorless, unwashed. We will check the condition once we received back the product.
  • Customer needs to send back the product to SHAJNA and bear its shipping fee, whereas SHAJNA will bear the fee for shipping back the replecement product to the customer.
  • For refund, we will pay only the product's price.